Auryn Beorn, a Second Life merchant with over 4 years of experience with her store (Black Tulip) and as a CSR for Dutchie, has published the third part of what is bound to be an epic-series of free help guides for aspiring and existing Second Life merchants entitled “Merchant Resource”.
The third part in the series addresses issues of great importance to Second Life merchants, including:
- Using your SL profile as a business card
- Store Policies: Why, and which ones?
- Customer Service: How? Where are the limits?
- Customer Service: Do’s and Dont’s; the things that nobody wants to hear
She’s packed the third instalment with a huge amount of practical information that is clearly wrought from years of hands-on customer service work as a Second Life merchant and CSR.
Read and bookmark: “Deciding on Store Policies and Customer Service”
Featured image by Auryn Beorn.